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PLEASE READ THE QUESTIONS CAREFULLY BEFORE CONTACTING US. Only if your order has not had a single status or tracking update in 7 days we can start an investigation. Please understand that our team is happy to help you with questions that are not answered by the online assistant. Questions about when pre-orders will ship cannot be answered individually. All available information about pre-order shipping dates can be found in the product description. In case of problems that are not described in the product description or if a status has not changed for 7 days, we are happy to help you. In all other cases, we ask you to be patient and to contact us after the expiry of the 7-day period. 99% of the problems get resolved automatically within this period of time. Contact our team here if you have a problem that has not been described.